FAQ

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1: Do I need to change my telecommunications provider?
2: Is Kihote the same as VOIP?
3: Do I need a microphone or headphone to make a call?
4: How good is the call quality?

5: How do I register?
6: How do I make a phone call?
7: How do I add credit to my account?
8: Can I make free phone calls?
9: Do I need to register to make a call?
10: Can I call overseas?
11: How can I earn bonus credit?
12: How do I refer a friend?
13: How do I use the Phonebook?

14: What is K-Dial?
15: How do I set up K-Dial?
16: How do I make a K-Dial call from my mobile?
17: Why didn't Kihote return my K-Dial call?

18: How do I send an SMS?
19: Do I need credit to send an SMS?

20: What are Kihote's call rates?
21: How do Kihote's call costs compare?
22: How much is a credit worth?
23: How can Kihote offer such cheap call rates?

24: Will you pass my email address to anyone else?
25: Help! I have forgotten my username and/or password!
26: Want to give us feedback?

 
Question 1: Do I need to change my telecommunications provider?
No, you stay with your existing provider.
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Question 2: Is Kihote the same as VOIP?
No, because we use phone lines to connect the numbers you have entered.
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Question 3: Do I need a microphone or headphone to make a call?
No, you don't need a microphone or headphone.
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Question 4: How good is the call quality?
Excellent. We use your phone line to connect the calls.
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Question 5: How do I register?
Click Register/Login.
Fill in your details click Submit.
An activation email will be sent straight away.
To complete the registration click on the link in the email.
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Question 6: How do I make a phone call?
To make 5 free calls when not registered:
From the main page click on phone calls in the right column or the Phonebook button to go to the Connect page.
Enter the number you wish to call.
Enter your telephone number.
Click Call Now.

OR, when registered:

Go to your Phonebook.
Click the Make a call button and enter the details.

OR

Click the Call link corresponding to a contact in your Phonebook.
Click Call now.
 
Question 7: How do I add credit to my account?
Make sure you are registered and logged in.
Go to the User Centre by clicking the User Centre icon or the link in the My Account box.
Click the Purchase link next to credit in the menu on the right.
Click the Purchase button next to the amount of credit you would like and follow the instructions. An activation email will be sent straight away.
Click on the link in the email to activate your credit.
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Question 8: Can I make free phone calls?
Yes, you can make 5 free trial calls and earn bonus credits for more free calls.
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Question 9: Do I need to register to make a call?
No, your first 5 calls can be made without registering.
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Question 10: Can I call overseas?
No, currently you cannot call overseas.
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Question 11: How can I earn bonus credit?
There are several ways to earn extra credits:
  1. When you register you automatically receive 25 bonus credits.
  2. Invite your friends to register. When they enter your username in the referral box and activate their account we give you 50 bonus credits.
  3. Earn bonus credit when you purchase 500 or more credits.
  4. Receive 50 bonus credits every month when you have over 100 credits in your account and have purchase credit within the last three months.
  5. Receive 15 free SMSs per month sponsored by Kihote.
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Question 12: How do I refer a friend?
Tell your friends to register.
When they sign up they enter your username in the referral box.
YOU receive 50 bonus credits.
There's no limit on the number of people you can refer.
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Question 13: How do I use the Phonebook
Make sure you're logged in.
Go to your Phonebook by clicking the Phonebook icon or the link in the My Account box.
To add a contact, click on Add a contact and fill in the contact details.
To call a contact:
  • On a landline number click Call
  • On a mobile number click Mobile
  • To send an SMS click SMS
To contact someone not in your Phonebook click the Make a call or Send an SMS button at the top of the page.
Click K-dial to make Kihote calls when you are away from your computer. Find out more.
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Question 14: What is K-Dial?
K-Dial enables you to make calls without first going to the website. You use Kihote credits instead of pre-paid credit on your mobile. You can save up to 58c per minute on your mobile calls. All this without changing your telecommunication provider!

Until now, all mobile phone users paid their SIM card provider when making a call. Now you have a choice.
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Question 15: How do I set up K-Dial?
Make sure you're logged in.
Click on Phonebook.
Select contact and click on Add to K-Dial.
Choose home phone and/or mobile.
K-Dial will assign you a 1800 number.
Enter the 1800 number against the corresponding contact in your mobile or speed-dial on your fixed phone.

The first 5 K-Dial contacts are free. Each additional 5 contacts will cost an extra 10 credits per month.
 
Question 16: How do I make a K-Dial call from my mobile?
Select the 1800 number from your contact list entered in your mobile.
Call the 1800 number and when you hear the ring, hang-up.
Kihote will call you back and connect you with the contact.
The call will charged at our standard call rates.
 
Question 17: Why didn't Kihote return my K-Dial call?
There are several possible reasons:
  • You must have Caller ID switched on when making the 1800 call
  • You must be ringing from a phone number that you have registered with Kihote
  • You may not have enough credit in your account to make a call
 
Question 18: How do I send an SMS?
Make sure you're logged in.
Click Send SMS in My Account box.
OR
Go to your phonebook.
Click the SMS link corresponding to a contact or click the Send an SMS button.
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Question 19: Do I need credit to send an SMS?
No. Every month you can send 15 free SMSs sponsored by Kihote. You can choose whether you want to send a free sponsored SMS or use your credit.
Refer to our Terms and Conditions for further information.
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Question 20: What are Kihote's call rates?
Fixed Line to Fixed Line - $0.20c untimed (local or STD)
Fixed Line to Mobile - $0.20c per minute and $0.20c connection fee.
Mobile to Mobile - $0.40c per minute and $0.20c connection fee.
SMS - $0.10c per 160 characters.
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Question 21: How do Kihote's call costs compare?
Kihote is a low-cost alternative method to making phone calls. There are no complicated plans to analyse, no hidden fees and no monthly contracts.

Company Mobile to fixed line per minute Mobile to mobile per minute Mobile connection fee Fixed line to mobile per minute Fixed line connection fee
Kihote 20c 40c 20c 20c 20c
Telstra 77c 77c 27c 37c 39c
Optus 78c 78c 29c 42c 41c
Vodafone 60c 60c 20c Service n/a Service n/a
Three 70c 70c 25c Service n/a Service n/a

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Question 22: How much is a credit worth?
1 credit is worth $0.10c. Valid for 12 months.
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Question 23: How can Kihote offer such cheap call rates?
We buy in bulk and pass on the savings to our customers.
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Question 24: Will you pass my email address to anyone else?
No, we guarantee we will not pass on your email address to anyone. Refer to our Privacy Policy.
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Question 25: Help! I have forgotten my username and/or password!
Forgotten passwords can be retrieved by visiting this page. Simply enter your username and follow the instructions to have your password emailed to you. If you have forgotten your username, please email support with the email address that was entered when you registered.
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Question 26: Want to give us feedback?
Love it? Hate it? Have an idea you would like to see on Kihote?
Send us an email at enquries@kihote.com We are always open to ideas on how to improve the site.
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